BEFORE CONTACTING US, PLEASE CHECK OUT the FAQ below.

 For all other inquiries, please fill out the form at the bottom of this page.

FAQ – Most Frequently Asked Questions & Answers

Usually your order will be completed within the estimated delivery time that we show on the service’s page. But sometimes we decide to pause your campaign without any notice. We don’t do that without any reason. It is always our goal to deliver your order as quickly and safely as possible; however, there may be certain circumstances such as an upgrade performed to a Social Network that may make pausing your campaign necessary. Your account’s safety is our first priority ! Some Companies out there might deliver the service overnight which can put your account under a unnecessary risk. We will do it the safe way for your account/video or song. Don’t worry, we will speed up your order shortly. You can find more infos in our Terms of Services.
Since we don’t control the accounts that follow or like you, some might disappear after time. Only bot accounts would stick forever – real users can unfollow you. But don’t worry, all your services include a refill warranty. All you have to do now is to send a refill request in the contact form below. Please select the subject ”Refill” and add your ORDER ID. You can find your ORDER ID in your order confirmation mail which was sent to your billing email adress.
Please ensure the following criteria are met before placing an order to secure a successful delivery. Your account/video or song is set to public. Usually all orders start within 24-48hours. If you have experienced an issue with the delivery of your order or your order has not started at all please contact our support team for assistance at the Contact form below. Please don’t forget to add your ORDER ID.
Definitely not! All we require is a link/the username to your profile or song/video so that we can find you! Our team will never ask you for any login details.
The only circumstance in which you will receive a refund is if we do not start your order in the first 72hours. However, if your order has been started or completed we will not issue a refund. Drops on your Followers or Views don’t make you eligible for any refunds. If followers/views or likes drop, you have a refill warranty included. Please send a refill request in the contact form below. Please don’t forget to add your ORDER ID.
Products can be easily purchased with: all major credit/debit cards (Visa/Mastercard/Maestro), PayPal, Cryptocurrency and Western Union. Note: SocialNovo.com reserves the right to take legal actions against any type of Credit Card Fraud and Identity Theft. In addition to that, Fraudulent Chargebacks will result in a suspension of the affected profiles/fanpages/songs and videos.
When a credit card is declined, our leading recommendation is to contact your bank for more assistance as they may have more insight into what may be causing the issue. You can say you are trying a ecommerce transaction and to please allow the card to go through. Sometimes US Mastercards get declined (we are still resolving that issue). In case your US Mastercard gets denied, kindly use Visa/Maestro card or choose PayPal payment. If you have no luck resolving the issue with your banking institution, please contact our friendly support team through the contact form below.
We guarantee that no one can view or share your payment details as we can’t store them. Thanks to our 256-bit SSL protection, it is impossible for hackers to steal your information, meaning that your payment info is always safe! Even we as the merchant do not have access to your payment infos – meaning we only get notified by the payment processor (e.g. PayPal) if a payment was succesful received.

 

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