BEFORE CONTACTING US, PLEASE CHECK OUT the FAQ below.
For all other inquiries, please fill out the form at the bottom of this page.
FAQ – Most Frequently Asked Questions & Answers
Your account/video or song is set to public.
Usually all orders start within 24-48hours.
If you have experienced an issue with the delivery of your order or your order has not started at all please contact our support team for assistance at the Contact form below. Please don’t forget to add your ORDER ID.
Drops on your Followers or Views don’t make you eligible for any refunds. If followers/views or likes drop, you have a refill warranty included. Please send a refill request in the contact form below. Please don’t forget to add your ORDER ID.
33333 – 3D Secure authorization failed The customer did not finish the 3D Secure authorization, did not enter a special security code, entered an invalid security code, or closed the authorization window too early. Our Card processor is Europe based and therefore is required to ask for 3DS authentication. If your card does not have that feature, you might get this code. Please try a different card.
3000 – Do not honour The cardholder’s bank declined the payment for an unspecified reason. The customer should contact the bank and ask for the transaction to go through. Mostly US-Mastercards are affected. Please use a different card or let your bank manually allow this transaction.
If you have no luck resolving the issue with your banking institution, please contact our friendly support team through the contact form below.