Terms of Service
Last modified: January 26th, 2024
Thank you for using socialnovo.com (“socialnovo.com”). These Terms of Service (the “Agreement”) is a binding contract between you and socialnovo.com, Inc (the “Company”). By accessing socialnovo.com or making any purchase from the Company, you agree to be bound by this Agreement in full. By accessing socialnovo.com or purchasing any of the socialnovo.com Services, you indicate your acceptance of this Agreement and its terms and conditions.
Additional terms and conditions may apply to additional areas of the website or to particular negotiations or content posted on the site, in conjunction with the actual Terms of Service Agreement.
Socialnovo.com holds the right to make changes to the Agreement at any time. Customers who use Socialnovo.com agree to follow any change or modification and are bound to the modified Terms of Service Agreement. The current revision date of the Terms of Service is listed above.
WEBSITE USE
Socialnovo.com provides certain services, including music promotion services (collectively, the “Services”). The Services may be purchased online through Socialnovo.com. By purchasing any Services, you agree to pay the indicated purchase price and further agree that (a) you have the authority make such a purchase, (b) you have the authority to use or access the social media account linked to the purchase, and (c) you will not use the Services for any fraudulent or illegal purpose whatsoever. Any type of fraudulent payment (credit card fraud or chargebacks etc.) will lead to legal steps Socialnovo.com will take against the buyer, without exceptions. Also, Socialnovo.com reserve the right to ask for buyers full verification of identify if Socialnovo.com considers a certain payment as suspicious. (Reasons can be the following: 1. High amount of money from new buyers | 2. Multiple failed orders/order attempts | 3. Payments made from outside America/Europe)
You acknowledge and agree that all sales are final and that refunds will only be offered in accordance with the terms of this Agreement and the Refund Policy posted on Socialnovo.com. Other refunds will only be granted in the sole discretion of the Company.
COPYRIGHT
All content, including text, images, sound, video, and code (collectively, the “Intellectual Property”) found throughout Socialnovo.com is the intellectual property of the Company and is protected by applicable U.S. and foreign copyright, trademark, and patent laws. These belong expressly to Socialnovo.com or other copyright owners who have given express authorization to use their information on the Socialnovo.com website.
LIMITATION OF LIABILITY
Under no circumstance shall the Company be responsible for any damages, liabilities, or losses, whether sounding in contract, tort, or otherwise, arising out of your use of Socialnovo.com or the Services. You understand and acknowledge that your use of the Services is at your own risk.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless Socialnovo.com from any claim arising out of, relating to, or connected with your use of Socialnovo.com or the Services. You must also indemnify, defend, and hold the Company harmless based on any claim alleging facts that, if true, would constitute a breach of this Agreement.
CONDUCT
You agree to solely use the website for lawful purposes, and not to compromise the security of the website, render it inaccessible to others or cause damage to the content, service or website. As a user you agree to refrain from any action that may add, subtract or modify the content of the site. You agree to refrain from accessing content without permission and will not use the website in any way other than the way it is intended.
CONFIDENTIAL INFORMATION
The company shall keep confidential any information you submit to the Company as it relates to the processing of any order for Services. Any other material or information sent to the website will be considered non-confidential. You hereby grant the Company the royalty free irrevocable permission to use, display and distribute in whole or in part, the submission in any manner it sees fit.
CORRECTION OF INACCURACIES
Socialnovo.com reserves the right to correct any errors or inaccuracies in the content on the website, or to change and update the content at any time without giving prior notice. However, Socialnovo.com does not guarantee that errors, inaccuracies or omissions will be corrected immediately.
PROVISIONS
This Terms of Service Agreement with Socialnovo.com constitutes the entire agreement between all parties with respect to the subject matter hereof.
TERMINATION OF SERVICE
The term of this Agreement will begin upon Socialnovo.com’s acceptance of your job order. If Socialnovo.com determines, in its sole discretion, that you are abusing the system, the company (without limiting any other rights or remedies available to it) withdraw your participation and withhold any amount to you.
THIRD-PARTY MARKETING CAMPAIGNS
You may not run other marketing campaigns while your Socialnovo.com marketing campaign is running. We use public statistics to measure the results of our campaign, which other campaigns may interfere with. If you do run other marketing campaigns simultaneously with Socialnovo.com’s marketing campaign, then you agree that the Company is responsible for every fan, follower, view, comment, like, visit, and/or vote that you gain during the duration of your Socialnovo.com marketing campaign.
CAMPAIGN DURATION
We cannot and do not make any guarantees about how long your marketing campaign will take to successfully complete. Any time frames mentioned on the Socialnovo.com website (and its subdomains), by Company employees, in any chats, emails, phone conversations, or any other correspondence is not a guarantee of how long it will take the marketing campaign to successfully finish. Any estimate provided by the Company regarding how long a marketing campaign may take to successfully finish is simply a guideline designed to help our customers plan ahead.
PAUSING CAMPAIGNS
By signing up for Socialnovo.com’s services, you agree that Socialnovo.com reserves the right to pause your campaign for any reason and without any notice. It is always our goal to deliver your order as quickly and safely as possible; however, there may be certain circumstances such as an upgrade performed to a Social Network that may make pausing your campaign necessary. Pausing a campaign does not make you eligible for any partial or full refunds.
REFUND POLICY
Since Socialnovo.com is offering non-tangible irrevocable goods, we do not issue refunds once the order is accomplished and the product is being sent. As a customer, you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstance can take place with regard therefore, we do honor requests for the refund on the following reasons:
Non-delivery of the product: in some cases, the process times are slower, and it may take a little longer for your orders to finish. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our support department in writing within 7 days from the order placing date. Otherwise, the campaign will be considered completed.
Product not-as-described: such issues should be reported to our support department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints that are based merely on the customer’s false expectations or wishes are not honored. Our support team is always eager to assist you and deliver highly professional support in a timely manner.
Furthermore the buyer agrees that under no circumstances he or she will open a payment chargeback/reversal of the payment. In this case we will reverse all services, take legal steps or will delete the affected Song/Video/Profile. If having an issue the buyers has to contact Socialnovo.com through the contact form.
ACCOUNT/VIDEO MODIFICATION
You may not change, modify and/or remove your account, username, photo and/or video while your Socialnovo.com marketing campaign is running. Doing so may make your account, photo and/or video inaccessible and cause an interruption of our service. You agree that any changes, modifications and/or removal of your account, username, photo and/or video without prior notice and approval from Socialnovo.com, will make your affected order(s) subject to terminations and ineligible for any type of refund.
REFILL WARRANTY
Socialnovo.com offers their customers a refill warranty for all services. Note that if drops happen the customer qualify for a refill as long as the followers/view/like count is not lower than the original starting amount. Socialnovo.com is not obligated to refill followers/likes/views that came from previous sellers.
OVER-DELIVERY OF SERVICE
Socialnovo.com may over-deliver the Services it guarantees, including but not limited to delivering extra views or plays than ordered. This over-delivery amount (“Extras”) should be considered a buffer, in the event of a small loss of followers/likes/views/plays. Extras are not covered by the Company’s Retention Guarantee and Extras are not eligible for replacement in the case of a loss that is equal to or less than the over-delivery amount.